Posted on Tuesday 24th of October 2006 at 01:41 in Random

O2 really lose the plot

Just a brief note: imagine my joy when browsing my O2 account when I'm met with the option to upgrade my mobile online? Interesting concept - it's an online form that you enter your details into and a customer service advisor gets back to you.

Only, they don't. You submit the form and you get a standardised email back from O2 telling you to ring the upgrade line.

What is the point? Why not simply provide the information they email to you initially?

I think my 21st century award for piss-poor customer service has to go to O2 for being utterly hopeless at dealing with current customers.

 

Enjoy this article? Why not subscribe to the full RSS feed?